Warranty Policy

To submit a warranty request, email [support@hiresc.com].

WARRANTY PROVIDED:
HIRESC offers a warranty on its mantelpiece products that begins on the date of shipment from HIRESC. Details are listed below:

●All kits come with a full one (1) year warranty.

Product quality issue, provide free replacement or refund service;
Human damage issue, providing the best solution;

●Non-electrical products ( and/or accessories): No warranty provided. If you receive a parcel with missing accessories or any damaged products due to logistics, contact us within 7 days for a replacement or for us to send out the missing items.

THE WARRANTY APPLIES ONLY WHEN:
●Sold through the HIRESC direct sales website.

●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.

Product failure is not due to external causes, including natural elements, human damage, improper or unauthorized use, or any other circumstances beyond the reasonable control of HIRESC. Adequate operating records must be provided to HIRESC upon request to verify that

to HIRESC upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.

PLEASE NOTE:

●Warranty claims regarding the product must be submitted in writing to HIRESC After Sales [support@hiresc.com] or an authorized sales representative within (30) days of discovery of the defect or malfunction.

●HIRESC may request that products be returned for inspection and verification of non-compliance, but will not accept any product for inspection, verification or return unless accompanied by a "Return Request" from the HIRESC Solutions Team.

●HIRESC reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.

WARRANTY PROCEDURE:
Read before you submit any warranty requests. HIRESC Solutions Team will be at your service as soon as possible.

Contact HIRESC Solutions Team [support@hiresc.com] with the following information readily prepared:

(1) Your Order information. Including your order number, purchase platform, and order email.

(2) A detailed description of the issue with pictures and/or videos.

(3) Photos of all labels on the original box. (if preserved)

(4) Associated proof of faulty/defective products. Photos and videos will help our team to provide a faster warranty service.